Cancellation Policy
Firstly, if you’ve booked a river based trip like Canyoning, you don’t need to worry about the weather. In contrast to something like Coasteering where you need calm enough sea conditions, our river trips generally run no matter what. We have an extremely low cancellation rate (0.2% or thereabouts)! Very occasionally (during extremely short duration high volume rainfall) we may decide to rearrange, but that would be unusual.
If you’ve booked the rock climbing and abseiling, or kayaking and canoeing, we do ideally want fair weather. For rock climbing; rain is the enemy! For kayaking and canoeing, wind is probably the worst thing. We won’t cancel unless the conditions are dangerous, but if it’s looking unpleasant we may try to attempt a change of activity, time or date if it suits you.
Change Activity
If you’re booked in for Rock Climbing and the weather looks awful, we may offer the Canyoning or the Underground trip as a good alternative.
Change Date or Time
If you’d rather not change activity, we will do our best to accommodate you with an alternative date or time if possible
Convert to Voucher
If changing activity, date or time is not an option, we can convert your booking to a voucher to use at a time in the future that suits you!
